Tuesday, 1 November 2011

Service Level Agreement(s)...

The bbc is managed by a Director and board but answers to a board of Trustees who work on our behalf to ensure we receive value for money and levels of service.

I've taken a look at the service level agreement for bbc local radio and I must say was shocked to see no mention of sports or the fact that London is a capital city and operates on a 24/7 basis. Therefore it is important that we ask the bbc trust to ensure that the service level agreement reflects more accurately the city we live and work within. Can you therefore consider using the template email below and forward to the bbc trust by way email/letter, it may be an idea also to write to your Member of Parliament and/or London Assembly member and ask them to contact the bbc trust on your behalf.

Dear Lord Patten,

At present a consultation is taking place regarding bbc local radio however I've noticed that the service level agreement for bbc London 94.9 fm is a little vague and appears to fail to reflect the capital city that I live and work in. 

I would like to see the service level agreement reflect the extensive sports that are played on a professional and amateur basis here in the capital ranging from  football, rugby, cricket, hockey, running, athletics to name but a few. 

London is a 24 hour city with a vibrant night-time economy and therefore an extensive wide ranging night-time work force that crosses all trades/professions who deserve a dedicated late night/through the night radio service. I might like to add that the cost of providing late night and through the night radio is very small when compared to other output across the bbc local network. 

I would therefore like to ask the trust to alter the service level agreement so that it better reflects London's status and reach of listeners. 

Thank you for the taking the time to read this email/letter.

A Listener.

Please consider sending this email/letter to the trust and get your friends/family to do the same remember to copy in your MP and/or London Assembly Member too. The email address for the trust is trust.enquiries@bbc.co.uk or you can write to BBC TRUST UNIT 180 Great Portland Street, London W1W 5QZ.


'In Patten we Trust'.

PS to all of you who attended the demonstration last Friday you'll be receiving an email from us (thank you) with links to this site.

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